Terms of service

Terms of Service

Welcome to Misty Jewellery. By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

2. Product Information & Accuracy

We strive to display the colours and images of our jewellery as accurately as possible. However:

  • Product Variations: As some of our pieces are handcrafted / made with natural stones, slight variations in colour, size, and texture may occur. These are not considered defects.

  • Descriptions: We do not warrant that product descriptions or other content are 100% accurate, complete, or error-free. We reserve the right to correct any errors and to change or update information at any time without prior notice.

3. Pricing & Payments

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

4. Shipping & Delivery

Shipping Times: All delivery dates provided are estimates and not guaranteed.

Lost/Stolen Packages: Once a package is marked as "Delivered" by the carrier, we are no longer responsible for lost or stolen items. Please ensure your shipping address is secure.

5. Returns & Refunds

Your use of our website is also governed by our Return & Refund Policy. Please refer to those specific pages for details regarding our 7-day return window and shipping cost responsibilities.

6. User Responsibility & Safety

  • Allergies: It is the customer's responsibility to check product materials (e.g., 925 Silver, Gold Plated, Brass) for potential allergies. We are not liable for any allergic reactions or skin irritations.

  • Choking Hazard: Our jewellery may contain small parts. Keep out of reach of infants and small children.

7. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of Misty Jewellery and protected by international copyright laws. You may not reproduce, duplicate, or sell any portion of the Service without express written permission from us.

8. Limitation of Liability

In no case shall Misty Jewellery, our directors, or employees be liable for any injury, loss, claim, or any direct/indirect damages of any kind arising from your use of any of our products.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

10. Changes to Terms of Service

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.